Refund policy

Effective Date: June 11, 2026

At TheHomeAppliances.ca (a division of SANGARIUS CANADA INC.), your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 30-day return policy. Please carefully review the terms below to ensure a smooth process.

1. Eligibility for Returns

Timeframe: Items must be returned within 30 days from the delivery date.
Condition: Items must be unused, in their original condition, and in the original packaging.
Restocking Fee: We do not charge a restocking fee for items returned in their original, unopened packaging.

2. How to Initiate a Return

Step 1: Reach out to our Customer Service Team at info@thehomeappliances.ca to request a Return Authorization and detailed shipping instructions.
Step 2: Provide your order number and proof of purchase.
Important: Items sent back to us without prior authorization will not be accepted.

3. Return Shipping

Responsibility: Customers are responsible for return shipping costs unless the return is due to a defective item or an error by TheHomeAppliances.ca.
Tracking: For your protection, we strongly recommend using a trackable shipping method. We are not responsible for returned items lost in transit.

4. Return Address

All authorized returns must be sent to our Scarborough facility:

TheHomeAppliances.ca
80 Nashdene Rd, Unit 103 Scarborough, ON M1V 5E4, Canada

5. Refunds

Inspection: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Processing: Approved refunds will be issued to your original payment method within 5–10 business days.
Note: If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at info@thehomeappliances.ca. Shipping charges are non-refundable.

6. Exchanges

To exchange an item, please initiate a return for the original item. Once the return is accepted, you may place a new order for the replacement item.

7. Non-Returnable Items

he following items cannot be returned or exchanged under any circumstances:

Opened vacuum bags, filters, and other consumables
Personal care and beauty products that have been opened or used (hair styling tools, grooming devices, trimmers)
Items marked as "Final Sale" or "Clearance"
Large built-in appliances that have been installed
Custom or special-order items

8. Damaged or Defective Items

Please inspect your order upon delivery. If an item is damaged or incorrect, contact us immediately (within 7 days) with photos and a description. We will arrange a replacement or issue a full refund at no additional cost to you.

9. Large Appliance Returns

For large appliances (refrigerators, washing machines, dryers, dishwashers), the following conditions apply:

Items must be uninstalled prior to return pickup.
Original packaging must be retained for return eligibility.
A return pickup fee of $75–$150 CAD (depending on item size and location) will be deducted from your refund.
To schedule a return pickup, contact us at info@thehomeappliances.ca or (226) 932-0345.

To cancel an order before it ships, please refer to our Cancellation Policy at thehomeappliances.ca/pages/cancellation-policy.

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